Reliable IT Consulting and Tech Support

If you’re wondering if I can help you, the answer is very likely: yes. My name is Frank Stickney, and my business is Clay Mountain Solutions. I solve computer problems.

Maybe you’re here because you did a Google Search for “tech support near me.” Or you got a referral from a friend for a “computer geek” to help you get photos off your iPhone and onto your PC, and you want to know what kind of person you’ll be getting help from. Maybe your wifi keeps cutting out, and you can’t stream The Great British Baking Show on your bedroom smart TV anymore and it’s driving you crazy. Or perhaps you just can’t figure out how to replace the ink in your printer… forgot your email password… fell for a fake tech support scam… need a recommendation for a new laptop…

There are so many things that can go wrong with technology. But usually there’s a solution, and I can help you find it. It’s not always that you can’t do it figure it out or fix it yourself, though. You probably have better things to do with your time, your skills are in different industry and you need to get back to doing what you do best, not crawling around under a desk swapping out cables, or staying on hold with your Internet Service Provider for an hour while they force you to power cycle your router repeatedly. That’s where I come in.

If you live in Fairhope or Daphne or Point Clear or any of these beautiful towns scattered around Baldwin County that we’re lucky to call our home, and you need some help with a computer or tech-related issue: contact me. Sure, you could use the Geek Squad, or some big tech support company with a giant regional footprint and trucks painted with pretty logos. You might get the same guy who helped you last time, but probably not. When you call me for help, that’s who’ll you’ll get. Why does that matter? Trust. Consistency. Community.

Here’s the problem with Bellsouth email accounts: they do not offer ANY kind of multi-factor authentication (MFA or ‘2 factor authentication’ etc.). If you have ever logged into a bank or credit card website or some site where they send you a code via email, text or phone call to confirm your identity: THAT is what I’m talking about.

Without any multi-factor authentication in place, ANYONE could attempt to log into a Bellsouth email account, and the owner would have NO IDEA it was happening. And sure, you’d think that the account would be secure if it had an awesome password–maybe that’s true, but I can tell you this: basically EVERY TIME a client calls me with a hacked email account, it’s a Bellsouth account. So either those people aren’t using difficult-to-crack passwords, or they’ve exposed their password somehow, or they’ve used that same email/password combo at another site that has had a security breach… OR, perhaps, Bellsouth might have had one or more hacks into their system. I honestly don’t know which of those is most likely, but the point is that whether a Bellsouth email account user has a weak or compromised password, there is no way for them to know if someone unauthorized is signing into their account. And there’s no way to stop someone with that password from getting in and making all kinds of changes, using the account for nefarious means, and blocking the owner from even gaining access to their own email.